After our session with Magdalena, my team came out stronger and more determined than ever to achieve a good service to our customers. As well as bonding more as a team through enjoyable exercises, we were able to get down to some serious discussion about what we wanted to change and how we would go about doing that. Magdalena helped us to identify team wisdoms and team characteristics which we will now use as both a personal and group guidance system to carry us forward. These characteristics will enable us to maintain our effectiveness as a team, they will also periodically be used as a barometer to measure ourselves against. All in all we collectively agree that the session highlighted what we’re good at, while also enabling us to identify strategies and tools to allow positive and empowering personal and team progress.